Shipping

We only send to European countries, note that possible import / customs fees (for Switzerland, Norway, the Canary Islands, ...) always must be paid by the recipient.

Delivery of the ordered item(s) are made at the address indicated by the client (one address per order) and this on working days between 8 am and 6 pm, you cannot choose a specific delivery time. Deliveries are not possible during weekends and on public holidays. Deliveries to a post office box are not possible.

Orders until € 260 that have been submitted before 2pm (on working days) can be shipped on the same day. Orders submitted on holidays, on weekends or after 2pm will be processed on the following working day. Upon completing your order you will be able to choose between an immediate shipment or shipment at a later date.

Orders above € 260 can be processed and shipped within 72 hrs (on working days). Upon completing your order you will be able to choose between shipment as soon as possible or shipment at a later date.

Orders above € 1.000 need to be submitted at least 10 days prior to its shipment. Upon completing your order you will be able to choose between shipment as soon as possible or shipment at a later date.

The delivery time starts once the parcel is handed over to DPD, DHL, GLS or bPost. Transport charges are calculates according to the country of destination. An e-mail is sent as soon as the delivery is handed over to the transport company. This e-mail contains a tracking code allowing the customer to track the shipment.

For our shipping rates, countries and delivery times: 'CLICK HERE'

We can not be held responsible if the carrier can not deliver the parcel in case of absence, in case of an incorrect or incomplete address or can not deliver on the planned day in case of due to force majeure (extreme weather, busy periods, accident, strike, ...). No compensation can be claimed in case of delay, except for Express shipments.

Shipments which are delivered to a parcel shop (for example due to absence of the recipient) and which are not collected within 7 days are automatically returned to us. Return shipments are not eligible for refund if they contain products with a limited shelf life (best before date less than 3 months after shipment), this also applies for shipments that are returned due to an incorrect or incomplete address. In case this package needs to be shipped again, the shipping costs will be paid by the buyer.

At temperatures from 25° (in Belgium or in the country of destination) we do not ship chocolate products on Friday, because we do not have any control over the temperature in the storage facility of the transport companies during the weekend.

At high temperatures (from 25 °) we add cold packs to keep products that are heat sensitive (such as chocolate) fresh for at least 48 hours.

In case of delivery at a parcel shop, we recommend that the package be collected as soon as possible, because we have no control over the temperature at the parcel shop. Please take into account the above information about our cooling elements in case of high temperatures.

We pack our hollow chocolate figures the best way possible. We are not responsible for breakage during transport. No compensation can be claimed for broken figures.

Since 1 July 2021, the VAT is calculated as it applies in the country of destination, so the price may change for deliveries outside Belgium (in accordance with the new European law).

Cancellation

You have the right to cancel your order as long as it has not been handed over to the carrier.

Returning

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day 1 on which you, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us (D&J Projects V.O.F., Markt 11, 8470 Gistel, Belgium, +32 (0)59 703015, [email protected]) of your decision to withdraw from this contract by an unequivocal statement. You may use the model withdrawal form, but it is not obligatory. The model withdrawal form can be downloaded HERE.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to:

• the supply of goods made to the consumer´s specifications or clearly personalised;
• the supply of food products (eg. chocolates, biscuits, confectionery, ...);
• the supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.